These pages explain general website and store practices. Your written quote, order confirmation, and part-specific warranty documents identify the terms for a particular purchase. Nothing here limits rights that cannot be waived under applicable law. This information is not legal advice.
1. Free shipping to eligible commercial addresses
Free shipping is available for eligible deliveries to U.S. commercial addresses. Give the parts team the complete delivery address and identify it as a commercial location so eligibility can be confirmed for the part and order. Do not assume free shipping applies to a residential address or a location with special delivery requirements; ask for any applicable charges or conditions to be shown in your written quote.
The current delivery estimate is 3–4 business days. Confirm the estimated timing and shipping details for your order in writing before purchase. An estimate is not a guaranteed delivery date unless your order paperwork expressly says otherwise.
2. Confirm the delivery details before ordering
Delivery arrangements can depend on the part, destination, carrier, and the facilities available at the delivery location. Before authorizing an order, ask the team to confirm:
- That the destination qualifies as a commercial address for the free-shipping offer.
- The estimated delivery timing and when the estimate begins to apply.
- Any delivery appointment, signature, unloading, access, or receiving-hour requirements.
- Whether a different address or special delivery service changes the price or timing.
- How shipment updates or tracking information will be provided, if available.
3. Providing an address and receiving a shipment
Provide a complete and accurate address, business name, contact number, and any delivery instructions requested by the team. Make sure someone authorized can receive the part during the confirmed delivery window. The carrier or order paperwork may specify handling or unloading requirements; confirm that your location can meet them before the shipment is arranged.
4. Delays, damage, or a delivery concern
Carrier schedules, weather, routing, and other events can affect delivery timing. If a shipment appears damaged, incomplete, or inconsistent with your order, keep the packaging and shipping documents, take clear photos when practical, and contact us promptly with your order details. Any reporting deadlines or next steps stated in your order documents still apply; this page does not create a different deadline.
5. Order-specific terms
The written quote or order confirmation identifies the shipping arrangement for a particular purchase. If the quote does not clearly show the delivery address, whether shipping is free, the estimated timing, or any additional delivery requirements, ask for clarification before authorizing the order.
6. Shipping questions
Call (305) 564-4854 Monday–Saturday or email info@secondlifeautopartsllc.com. Include the part, vehicle, and delivery-address details available to you. Do not send payment-card information by email.