These pages explain general website and store practices. Your written quote, order confirmation, and part-specific warranty documents identify the terms for a particular purchase. Nothing here limits rights that cannot be waived under applicable law. This information is not legal advice.
1. Confirm the terms for your part before purchase
As of the date above, this website does not publish one return window, restocking fee, return-shipping rule, refund method, or refund-processing time that applies to every item. Do not assume that a part has a 30-day return window, free return shipping, or a full refund. Before you authorize payment, ask for the return and refund terms that apply to the specific part and have them included in your written quote, order confirmation, or other purchase paperwork.
Nothing on this page removes a right that cannot be waived under applicable law. Your written purchase documents should explain any additional return rights or conditions that apply to your order.
2. If an order arrives damaged, incomplete, or different
Contact the parts team promptly if the shipment appears damaged, incomplete, or different from what your order documents describe. Keep the packaging, shipping paperwork, and the part in its current condition while you ask for instructions. Provide your order or invoice number and clear photos where practical. Any specific notice deadline or process in your order documents still applies.
3. Fitment questions or a change of mind
If you have a fitment concern or no longer need the part, contact us before sending it anywhere. Ask whether the part is eligible for return, what condition it must be in, whether it may be installed or tested, and what fees or shipping costs may apply. A mailing address is not automatically a return destination; use only the return address and instructions confirmed for your order.
4. Return instructions and costs
Before arranging a return, get written instructions covering any required authorization, return deadline, packaging, included components, shipping method, carrier, and who pays the return freight. Also confirm whether inspection is required and whether any restocking or other fee applies. This website does not set a universal fee or approval process for all orders.
5. Core charges, if listed
A core charge or core-return requirement applies only if it is identified in the quote or order paperwork. If your order includes one, confirm the amount, which core is accepted, the return deadline, packaging and shipping requirements, inspection criteria, and the expected credit or refund process before purchase.
6. Refund method and timing
The public site does not promise a standard refund method or processing time. If a refund is authorized, the applicable paperwork or written return instructions should explain how it will be issued and when processing begins. Ask the team to clarify those details before you ship a return or accept a proposed resolution.
7. Order cancellations
The public site does not state a universal cancellation deadline or cancellation fee. If you need to cancel, contact the parts team as soon as possible, especially if shipment may be underway, and request written confirmation of the outcome and any charges. The terms in your quote or order documents and applicable law govern.
8. Keep your purchase documents
- Save your written quote, invoice, order confirmation, warranty document, and delivery records.
- Keep any written approval or return instructions together with the order number.
- Ask for clarification if deadlines, fees, condition requirements, or refund steps are not clear.
9. Contact the parts team
Call (305) 564-4854 Monday–Saturday or email info@secondlifeautopartsllc.com. Include your order number if you are asking about an existing purchase. The business mailing address is 2125 Biscayne Blvd, Suite 204, Miami, FL 33137, USA; do not use it as a return address unless the team confirms that in writing.